The FoxBox S1 appliance includes a built-in Remote Support activation feature that allows our support team to securely connect to your unit in seconds, without requiring any VPN, remote desktop software, or complex network setup.

To enable Remote Support, simply press and hold the button labeled “SUP” on the right side of the front panel for 10 seconds. This action activates a protected, encrypted support tunnel.

When the tunnel is active, the SUP LED will turn on, confirming that the FoxBox Support Team can now connect to your appliance and operate it as if they were right there in your office.

For your security and privacy, Remote Support must always be activated together with one of our operators:

1. Contact the FoxBox Support Team first.
2. Agree with the operator before enabling the tunnel.
3. Give explicit consent for the operator to connect and proceed.

This ensures that you remain fully in control of when remote access is allowed.

Software Activation (No Physical Access Needed)

If you don’t have physical access to the device, Remote Support can also be enabled via software.

You can connect to the appliance through a terminal session and activate the same secure support tunnel remotely.

Why this Changes Support

This feature opens a new frontier in customer assistance:

fast, direct, and secure support exactly when you need it.

Whether you are installing the unit, configuring services, or requesting personalized setup, our team can immediately assist you step-by-step — reducing downtime and eliminating the need for external tools.