Once your order is confirmed and payment is processed, we typically prepare your item for dispatch within 1–3 business days. Shipping times vary depending on your location and chosen shipping method. You will receive a shipping confirmation email including a tracking number once the parcel leaves our warehouse.
We ship to all major regions worldwide. For orders delivered outside Italy or the European Union, local import duties, taxes, or handling charges may apply, which are the customer’s responsibility. These fees are not included in your purchase price or shipping fee, unless explicitly stated otherwise. Please check your local customs regulations before placing an order.
If your order has not yet entered the shipping process (i.e., no “shipped” status or tracking code issued), you may request cancellation or amendments (such as changing the shipping address) by contacting us as soon as possible. Once the order is shipped, we cannot guarantee any changes—returns will then follow our returns policy.
We offer a 30 return period from the date of delivery if the item is unused, in its original packaging, and all accessories and documentation are intact. For warranty issues (defective or malfunctioning items), please contact us specifying the order number, product details and a description or photo of the issue. Our standard hardware warranty covers 1 years from date of purchase.
After we ship your item, you will receive an email with a tracking number and a link to the courier’s tracking page. You can log into your account on our website (if registered) to check the order status at any time. If you experience any issues with tracking, just contact our customer support and we’ll help you locate your shipment.
Yes — we accept international orders outside the EU. For non-EU shipments, no Italian VAT (VAT at 22%) is applied as the transaction is treated as an export. The final cost may include import VAT, customs duties, or other fees in your country, which are your responsibility. For orders within the EU you may be subject to local VAT rules (for example, via OSS) depending on your status (consumer or business).
The download is available here, use BalenaEtcher or dd to replicate teh filesystem on a MSATA disk or USB drive.
A compact and reliable on-premise SMS gateway designed for small to mid-scale deployments. FoxBox S1 gives you full control over SMS delivery, integrations and data, making it ideal for alerts, transactional messaging and secure internal communications.
FoxBox S2 extends the S1 capabilities with dual modem support for redundancy and load balancing. Built for mission-critical use cases, it ensures higher availability and resilience while keeping all SMS traffic inside your infrastructure.
FoxBox RS is a rack-mount SMS gateway designed for enterprise and large-scale environments. With multi-SIM support, high throughput and advanced integration options, it enables centralized, compliant and scalable SMS communication across complex infrastructures.
