Local taxes

Local taxes and import duties are the responsibility of the buyer.

Stock availability

Unless otherwise noted, all items listed on our site are usually available and ready for small order purchase (<=100 pcs).

We carry large stock on some items, and smaller stock on other items.

Please be advised that orders may have a 4-8 week lead time, depending on the size of the order and the products’ specific availability.

Claims

All goods are packed for air freight in shock-proof packaging. Transit damage is the responsibility of the carrier and must be reported immediately to the carrier’s representative.

We will process your claim for damaged goods, but claims will only be accepted if you have reported the damage to the carrier.

In the case of couriers or shipment methods that require a signature on delivery, it is important to note on the signature sheet that the goods have been delivered with damaged packing or wrapping.

Please photograph the damage before opening the package if possible.

We have a very good record of recovery of costs from carriers where these simple instructions have been followed.

Product warranties

All Mindly Consulting products are 100% tested at the factory.

These devices are sensitive electronic components and must be handled with care, especially regarding damage caused by ESD (electrostatic discharge).

The warranty does not cover boards which have been soldered on carriers, prototype boards, or boards with modified connectors, components, wires, etc.

Any returned merchandise must be accompanied by an RMA (Return Material Authorization) number.

Please contact Mindly Consulting to obtain an RMA.

All products are warranted for a period of one (1) year.

Functional defects

Mindly Consulting shall, at its discretion, replace or repair any board that is found to be functionally defective when inspected according to Mindly Consulting’s test procedures.

Warranty shall be void under the following conditions:

• Signs of undue mechanical stress forced on the module;
• PCB damaged;
• Circuit modified in any way, including soldering or addition or removal of components;
• PCB tampered with by grinding, engraving, drilling or application of coatings of any kind;
• Soldering to the bezel or modifying the bezel in any way.

The liability of Mindly Consulting is limited to replacement or repair of the defective items on the terms set forth herein and shall not be responsible for any subsequent or consequential events, to the extent permitted by applicable law.

Life support

These products are not designed for use in life support appliances, devices or systems where malfunction of these products can reasonably be expected to result in personal injury.

Customers using or selling these products for use in such applications do so at their own risk and agree to fully indemnify Mindly Consulting for any damages resulting from such application.

Limitation of liability

Mindly Consulting assumes no liability for the following:

• Accuracy or completeness of the contents of this website;
• Third-party claims against you or your company for damages;
• Overall product failure due to a Mindly Consulting component;
• Medical or life support device failure.

To the maximum extent permitted by applicable law, Mindly Consulting shall not be liable for any indirect, incidental, special or consequential damages arising from the use of the Products, including but not limited to loss of profits, loss of revenue, loss of business, loss of data, business interruption or claims made by third parties.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

Return policy (RMA)

All of our product specifications are available on our website:

https://www.smsfoxbox.it/

Please make sure that the product(s) you select will meet your project requirements.

There is a 30% Restock Fee on returned non-defective items.

If the sealed board box is unopened and not damaged, we can arrange a full refund for the merchandise, less shipping charges incurred for delivery to the customer and return shipping to Mindly Consulting.

There are no other exceptions to this policy, as we can no longer sell the unit as “new” once it has been out in the field.

Refund amounts will be based on the original purchase price.

All returns must have an RMA number issued by Mindly Consulting.

Please contact us to discuss the nature of your problem or reason for return.

We do not issue RMA requests via phone or through posts in our forum.

All RMA requests must include:

• Customer name;
• Invoice number;
• A complete description of the problem in the email.

RMA numbers are only valid for 15 days from the date they are issued.

Please include your original receipt, RMA number and the printed email showing the correspondence concerning your problem and the Mindly Consulting RMA issuance.

Mindly Consulting will examine and test your RMA and email you with the status (credit memo, shipment of replacement, etc.) within 15 days of receipt.

All RMA replacement items will ship via 5-Day courier service, unless otherwise agreed.

The Customer is responsible for return shipping and insurance of the item(s).

Please make sure that your RMA number is clearly indicated on the shipping label and that the package is adequately packed to avoid additional damage during shipping.

Damage or loss incurred during return shipping is the responsibility of the Customer.

Mindly Consulting will not refund or replace RMA items that are lost or damaged during shipment to Mindly Consulting.

Customers must pay for all return shipping and the shipping costs incurred for shipping a replacement unit.

Discounted shipping may apply for replacement shipping back to the Customer. Each case will be handled individually.

Once the returned item(s) are received, Mindly Consulting will examine and test the unit(s) to determine the best course of action — refund, repair, replacement or verification of functionality.

Please note that modifying or damaging a product in any way voids all warranties and no refund or replacement will be granted after inspection, except where otherwise required by applicable law.

Privacy policy

Mindly Consulting respects the privacy of its customers and does not sell, rent, or give customer information to third parties, except where disclosure is required by law or necessary to provide the requested services.

We may request your telephone number when placing an order in case we need to contact you regarding questions, problems, processing or shipping your order.

Your email address is required so that we can send you your order confirmation and tracking information once your order ships.

Personal information is processed in accordance with applicable data protection legislation and the Mindly Consulting Privacy Policy.

Please be aware that without the necessary contact information, we may be unable to contact you regarding your order, which may cause a delay in processing or shipping.

Documentation Terms of Use

Mindly Consulting provides this documentation “as is” without warranties or guarantees of any kind, to the extent permitted by applicable law.

Mindly Consulting does not provide direct support for the Open Source preinstalled software but provides, through its documentation and available support resources, information required to obtain the sources, install, use and update the Open Source software runnable on the FoxBox system.

Please note that the preinstalled software used on Mindly Consulting products may include Open Source software.

Customers are responsible for checking the applicable license terms, usually including GPL or other Open Source licenses, provided by each respective author before using such software in any commercial or non-commercial product.

Company information

Mindly Consulting

VAT ID: 02691950139

Italy

Website: https://www.smsfoxbox.it/

Email: [email protected]

Telephone: +39 031 5477094

Last updated: October 2026